This study presents a novel decision support process for a pilot dispatching problem in the St. Lawrence River. It integrates a comprehensive set of time-based performance measures, including working time, waiting time, and skill level differences, to optimize fairness and operational efficiency in pilot dispatching.
Lack of standard user interfaces across bridge equipment is a major concern for maritime safety. Pilots are in a unique position, as they are constantly exposed to new and differing bridge working environments, equipment, interface designs and combinations of systems. As pilots face this problem throughout every shift they need to put in considerable effort to adjust their work to the many user interfaces they meet.
